Our Products

• • E-book (Digital Download) — An instant digital copy of your personalized storybook.
• • Book Editor Access — The ability to edit your story text and regenerate illustrations.
• • Hardcopy + Amazon Publishing — A printed paperback version of your book, published and fulfilled via Amazon.

What This Means

• • Due to the customized nature of our books and the full preview provided prior to purchase, all orders are non-refundable once submitted.
• • Hardcopy Top-Up Exception (Pre-Print Only): If you added a Paperback top-up and your order has not yet been submitted to print, we will refund the Paperback top-up fee.
• • Damaged Hardcopy: If your printed book arrives damaged or with a printing defect, please contact us with photos within 7 days of delivery. We will arrange a replacement.

Refund Processing

Approved refunds are processed within 5–10 business days to your original payment method.

Disputes

If you have a concern about a charge, please contact us directly before initiating a dispute with your bank or payment provider. We are committed to resolving issues promptly.

How to Reach Us

Email hello@onceuponmystory.com with your order number, a brief description of the issue, and (if applicable) screenshots. We'll review promptly and make it right in line with the policy above.

Our goal is to make sure you love your storybook and have a smooth, delightful experience with us.